Malaysia Digital and Offset Print Services | Photo Books, Print On Demand, Fast & Cheap.

Time Ventures Sdn Bhd Fast - We Believe in giving our customers a PEACE of Mind


Q&A
•	Artwork Design
•	My Order
•	Delivery
•	Payment
•	Products

FAQ - artwork design

1.	do you offer artwork design services?
2.	does TV (Time Ventures) provide artwork proof checking services?
3.	what file format should I use to save my artwork?
4.	how do I send my artwork?
5.	what is ftp and how do i use it?
6.	can I change my design after submitting it?
7.	can I design my artwork in other sizes?
8.	will the colour of my printed product match 100% to the original colour of my artwork?
9.	can I use your services to print anything I want?

do you offer artwork design services?

yes. we can help you to create a design with a minimun charges.

does TV (Time Ventures) provide artwork proof checking services?

no. you have to confirm the final artwork before sending it to us for printing.

what file format should I use to save my artwork?

For our services, we accept the artwork in:

1.	Adobe Illustrator (AI)
2.	Adobe InDesign (INDD)
3.	Adobe Photoshop (JPG, TIFF, PSD)
4.	Adobe Acrobat Document (PDF)
5.	Corel Draw (CDR)
6.	etc. (Microsoft, Powerpoint etc.)

how do I send my artwork?

you can send your artwork to us by email (sales@timeventures.com.my/ alexwee@timeventures.com.my), www.yousendit.com or uploading it to our server via ftp or CD/ pendrive.

what is ftp and how do i use it?

file transfer protocol or FTP for short is a commonly used protocol for exchanging files over any network that supports the TCP/IP protocol (such as the Internet or an intranet). We use to receive and transfer artwork files.

can I change my design after submitting it?

YES. you can change your design by cancelling your order after you have submitted your artwork on the same day and before printing in process.

call our customer service at 603.9285.8672 to cancel your order.

then, place your new order accordingly. you are encouraged to check your artwork thoroughly before submitting it for printing.

can I design my artwork in other sizes?

YES. we provide custom size for all products.

but we highly recommend follow our product sizes to enjoy the competitive price.

will the colour of my printed product match 100% to the original colour of my artwork?

NO. it is a known fact within the printing industry that 100% process color accuracy is not presently possible with the current print technology. therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of color of the printed product will always differ from the original artwork. the level of difference however is subject from printing company to printing company.

other factors that may cause colour deviation:
i) paper stock -
the quality of paper, its surface and brightness can affect exact outcome of printing colours.

ii) humidity levels -
damp weather can cause saturation of ink colours.

iii) make of press machines -
different press machines produce different colour results.

iv) monitor displays and colour settings -
unmatching calibration of monitor colour or colour settings (RGB, CMYK) can misrepresent final colour of output.

can I use your services to print anything I want?

Yes you can, as long as what you are printing does not conflict with the malaysian printing and publication law. TV will not print jobs that contain offensive literature or images. this includes information that are politically, religiously or racially, sensitive. TV will not be responsible for any infringement of artwork content.