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| FAQ - delivery |
1. |
will I have to pay for the delivery of my goods? | |
| yes. we send your goods via courier services to any registered address in West Malaysia with minimum fee of RM9 depend to the quantity. | ||
2. |
how will you delivery my goods? | |
| all goods are delivered by our appointed courier services. TV only works with reliable courier services that have good track records. | ||
3. |
when will my goods arrive? | |
| you can check with our customer service @ 603.9285.8672 for the schedule delivery for the different type of goods. | ||
4. |
which areas does your delivery service cover? | |
| our appointed courier service provider delivers to all states in Malaysia. | ||
5. |
can I collect my orders personally from your office? | |
| yes. you can collect your order after the production has been completed. | ||
6. |
do you provide rushed (overnight) delivery? | |
yes. we have an optional rush order service for selected products. customers can pay extra to have their orders delivered to them earlier than the standard required time for these applicable products. |
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7. |
does TV (Time Ventures) guarantee on time delivery of my goods? | |
while we are committed to the timely delivery of goods to our customers, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies and the efficiency of the courier service company. |
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8. |
what should I do if I don't receive my order on time? | |
contact our customer service @ 603.9285.8672. Tell us the problem and we'll try to solve it as soon as possible. |
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