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| FAQ - my order |
1. |
how do I place my order? | |
| please click here for how to place an order. | ||
2. |
how do I confirm my order? | |
| you are required to provide all the necessary information of your order, selecting the material type, quantity, printing requirement and finally, send the artwork and make a payment to us. |
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3. |
how long does it take to process my order? | |
| you can check with our customer service @ 603.9285.8672 for the process of your order. | ||
4. |
can I cancel or change my order? | |
| YES. you can change your design by cancelling your order after you have submitted your artwork on the same day and before printing in process. call our customer service at 603.9285.8672 to cancel your order. then, place your new order accordingly. you are encouraged to check your artwork thoroughly before submitting it for printing. |
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5. |
what do I do if I am not satisfied with my order? | |
| if you are not satisfied with any product, please call our customer service within 1 week (7 days) of receiving your order. please specify your order, and reason for dissatisfaction. our customer service department will review your request and work with you to meet your expectations. please note: we will only reprint any product that fails to meet the conditions under the general expectation on printing outcome. however, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. in an effort to keep costs down and pass those savings along to our customers, time ventures does not review artwork/documents for content or spelling. |
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6. |
what should I do if I do not receive my order within the estimated delivery date? | |
| call our customer service at 603.9285.8672 to check your order status. | ||
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